Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice
  • Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read by others over the internet.

  • Privacy Policy
  • The Big Orange Chorus respects and is committed to protecting your privacy. We may collect personally identifiable information when you visit our site and buy show tickets or singing Valentines. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

  • Shipping & Delivery
  • Please be assured that your items will ship out within two days of purchase.  We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. We prefer NOT to ship to P.O. Boxes for a variety of reasons.

    If you’re trying to estimate when your order will be delivered, please note the following:
         Credit card authorization and verification must be received prior to processing.
         Federal Express and UPS deliveries occur Monday through Friday, excluding holidays.

    If you require express or 2 day shipping, please call us at 904-355-SING (7464) for charges.

    Tickets purchased the week before any performance will be held for you at the Will Call window.

  • Sales Tax
  • PLEASE NOTE:  All orders include sales tax if applicable.  Show tickets include a small additional service charge to cover the cost of maintaining this online ordering system.

  • Return Policy
  • All refunds will be provided as a credit to the credit card used at the time of purchase.  We strive to provide refunds within five (5) business days or sooner upon receipt of the request.